Policies
Feedback and Complaint Policy
Provides a respectful process for submitting feedback or formal complaints, including timelines for response and follow-up actions.
Intellectual Property Policy
Protects your original content, resources, and materials from unauthorized reproduction or use.
COVID-19 and Illness Policy
Describes health and safety procedures, including mask usage, sanitation, and when to stay home.
Accessibility Policy
Details efforts to make the site and services inclusive and accessible to users with disabilities.
Photo and Media Release Policy
If photos are used (with permission) for marketing or documentation, this explains how they are used and consent is obtained.
Social Media and Digital Communication Policy
Outlines how the center uses social media.
Includes guidelines around boundaries, DMs, and comments.
Clarifies email/text response times and confidentiality limits.
Crisis and Emergency Policy
Clearly states that the website is not for emergency use.
Provides information for emergency support (911, 988 Suicide & Crisis Lifeline).
Mandated Reporting Policy
States that therapists are mandatory reporters of child abuse or neglect under Colorado law.
Clarifies the limits of confidentiality.
At Rocky Mountain Art & Play Center, our number one priority is your child’s safety and well-being. That’s why we want to be transparent about an important part of our responsibility as therapists: we are mandated reporters under Colorado law.
This means that if we have reason to believe a child is being abused or neglected, we are legally required to report our concerns to child protection services. This includes signs of physical, emotional, or sexual abuse, or any situation where a child may be unsafe or in danger.
We understand that talking about things like abuse or neglect can feel scary. Please know that we don’t take this responsibility lightly. We work hard to create a warm, safe, and trusting environment where your child can share freely—and where you, as a parent or caregiver, feel supported and respected.
That said, it’s important to understand that there are legal limits to confidentiality. Most of the time, what your child shares in therapy stays between us. But if something is said or shown that makes us concerned for their safety (or the safety of someone else), we are required by law to act—even if your child or family asks us not to.
If a situation arises where we do need to make a report, we will do our best to include you in that conversation and support your family through the process—unless doing so could increase the risk of harm.
We believe that protecting children is a shared responsibility, and that being open about our role builds trust. Our goal is never to cause fear, but to work in partnership with you to keep your child safe, supported, and emotionally healthy.
If you ever have questions about this policy or need clarification, we’re here for you. Your family’s trust means everything to us.
Child Safety and Supervision Policy
Explains supervision expectations for children attending sessions, especially in group settings.
Includes policies for pick-up and drop-off and emergency contacts.
Intake and Consent Policy
Describes the need for signed intake paperwork and informed consent before beginning services.
Clarifies the difference between therapy, coaching, and educational support.
Payment and Refund Policy
Lists accepted payment methods.
Outlines refund terms for missed classes, workshops, or parent coaching sessions.
Explains insurance reimbursement procedures if applicable.
Cancellation and No-Show Policy
States how much notice is required to cancel or reschedule appointments (e.g., 24-48 hours).
Outlines any fees for late cancellations or missed sessions.
Disclaimers
States that content on the site (blog posts, videos, downloads) is not medical or psychological advice.
Includes a note that visiting the site or contacting staff does not create a therapeutic relationship.
Terms of Use
Outlines acceptable use of the website, including prohibiting unauthorized downloads, copying content, or misuse of resources.
Clarifies that the site is for informational purposes only and not a substitute for therapy.
By accessing and using the Rocky Mountain Art and Play Center website (“Site”), you agree to the following terms and conditions:
Acceptable Use
This Site is intended for personal, non-commercial use to provide general information about our services, philosophies, and approach to therapy and child development.
Users may not reproduce, download, distribute, publish, or otherwise use any content—including text, graphics, images, videos, or downloadable materials—without prior written permission.
Unauthorized use of any content or misuse of this Site's features, including but not limited to attempts to hack, scrape, spam, or disrupt the functionality of the Site, is strictly prohibited.
Informational Purposes Only
The content on this Site is provided for general educational and informational purposes only. It is not intended to diagnose, treat, cure, or prevent any condition, nor does it constitute medical, psychological, psychiatric, legal, or educational advice.
Accessing or reading the information on this Site does not establish a therapist-client or coaching relationship. Any therapeutic relationship is only established through a formal intake process and signed agreements.
Privacy Policy
Details how personal information (names, emails, submitted forms) is collected, stored, and protected.
Includes compliance with HIPAA and COPPA (if collecting data from minors or parents).
States that no personal information is shared or sold to third parties.
Workplace Harassment Prevention
This policy outlines the company's commitment to preventing workplace harassment and providing a safe environment for all employees.
Remote Work Policy
Defines guidelines and expectations for employees working remotely including work hours, communication, and equipment use.
Data Privacy Policy
Details how the organization collects, stores, and protects personal data in compliance with privacy regulations.
Leave of Absence Policy
Specifies the procedures and conditions for requesting and granting leaves of absence, including medical and parental leave.
IT Security Policy
Establishes rules and responsibilities for protecting company IT resources against unauthorized access and cyber threats.
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