Effective Date: January 9, 2022

Updated Date: October 16, 2015

Rocky Mountain Art & Play Center AI Ethics & Responsible Use Policy

1. Purpose

This policy outlines the respectful process for submitting feedback or formal complaints and the steps we take to address them in a timely and transparent manner.

2. Providing Feedback

We welcome all types of feedback from clients, caregivers, partners, and community members.

You may submit feedback via:

• Email: rockymountainartandplay@gmail.com

• In-person: Directly to your therapist, facilitator, or front desk staff

• Feedback Form: Available in our lobby or on our website

• Feedback may be anonymous, though providing contact information helps us respond more effectively.

3. Submitting a Formal Complaint

If you have a concern or complaint you would like formally addressed, please submit it in writing via:

• Email (Subject Line: Formal Complaint) to admin@rockymountainartandplay.com

Mail to:

Rocky Mountain Art and Play Center

Attn: Clinical Director

• 3443 S Galena St, Denver, CO 80231

Please include:

• Your name (optional) and contact information

• A clear description of the concern

• Relevant dates, people involved, and any prior attempts to resolve the issue

• Desired resolution, if applicable

4. Timeline for Response

• Acknowledgment: Within 3 business days, you will receive confirmation that your complaint or concern was received.

• Initial Response: Within 10 business days, we will provide an update or initial findings.

• Resolution: Most matters will be resolved within 30 business days. If more time is needed, you will be informed of the reason and updated regularly.

5. Follow-Up Actions

After a complaint is reviewed:

• You will be notified of the outcome and any actions taken.

• If applicable, adjustments will be made to policies, procedures, or services.

• If you are unsatisfied with the resolution, you may request a review by our Executive Director.

6. Our Commitment

We are dedicated to handling all feedback and complaints:

• Respectfully – Listening with compassion and professionalism

• Promptly – Responding within outlined timelines

• Confidentially – Keeping information private and secure

• Constructively – Using input to enhance our programs and services

Thank you for helping us grow and better support the families we serve.

Helpful Resources Disclaimer

At Rocky Mountain Art and Play Center, we believe in empowering families with access to educational and therapeutic resources that support mental health, creativity, and emotional well-being. We may share links, books, videos, organizations, or community referrals that we find helpful for parents, caregivers, and children. These are provided for informational purposes only and do not constitute endorsements or formal affiliations.

Rocky Mountain Art & Play Center and its clinicians do not receive financial compensation, sponsorship, or any form of payment from the organizations or resources we recommend. All shared materials are intended to complement—not replace—professional therapy, individualized care, or medical advice. Families are encouraged to use their discretion when exploring outside resources and to discuss any questions or concerns with their therapist or healthcare provider.